FAQs

Festival Information

What Date is the Festival?

The festival runs from Friday 1 October until Sunday 3 October 2021.

When will the artists be announced?

2021 Artists will be announced in late June.

Previous years’ Artists can be viewed on our Past Festivals page.

Follow us on Facebook and Instagram for any updates!

When will the artist playing schedule be released?

Playing days for each artist is listed under the Artist name on the Artists 2021 page. 

The full program of artist playing times is available on our CMF 2021 App. 

Available on both Android and Iphone devices

What time do the gates and ticket booth open?

GATE OPENING TIMES

Main Entrance
Friday 1 October  11:45am – 10:15pm
Saturday 2 October 11:45am – 10:15pm
Sunday 3 October 11:45am – 10.15pm

 

TICKET BOOTH (Box Office) HOURS

Edmund St
Friday 1 October 10am – 9.30pm
Saturday 2 October 10am – 9.30pm
Sunday 3 October 10am – 9.30pm
Is there a festival app?

The CMF 2021 Festival app is available for iPhone and Android – download now! 

It contains all info including festival map, artist playing schedule with a festival planner, Funky Forest program, local deals and activities and info on all the artists. 

Getting Involved

I'd love to be involved! Can I volunteer at the festival?

Yes you sure can! Visit the Volunteers page for more information. 

Can I have a Market Stall at the festival?

CMF is constantly reviewing the inclusion of market stalls within the Festival site. There are a limited number of spaces available in the Funky Forest however preference will be given to stalls that offer an interactive activity/workshop for Children.

If you are interested in applying as a Market Stall please complete the Vendor application form, however please be aware should there is no guarantee that we will proceed with Market Stalls.

Vendor Applications for 2021 are now closed. 

Can I have a Food Stall at the festival?

Vendor applications for 2021 are now closed. 

I'm in a wicked band! Can I get a gig at CMF?

Artist applications for 2021 are now closed.

Follow us on Facebook and Instagram for 2022 artist applications

Tickets

When do tickets go on sale?

Tickets on sale 9am Wednesday 23 June. 

Follow us on Facebook and Instagram for all ticket updates.

How much are tickets?

Visit the Ticket Types & Prices page for details.

How do I register on the ticketing page?

Moshtix offers check out as a guest or user.

If you’d like to set up an account head over to Moshtix website. 

But I don't have a credit card, what can I do?

If you don’t have a credit card you have a few options…

  • Get a friend to purchase your tickets on their credit/debit card
  • Purchase a prepaid credit card at your local supermarket, post office or major retailer. Simply buy a card that has the dollar value that suits you!
If I can't make Friday, can I purchase just a Satuday/Sunday ticket?

For all available ticket options visit the Ticket Types & Prices page.

I am 17 but will be turning 18 during the festival, what ticket do I purchase?

If you are purchasing a Weekend ticket and will be turning 18 during the three days of CMF, then you will need to purchase an Adult ticket.

On the Friday you will receive a Youth wristband, then on your birthday (Sat or Sun) go back to the Box Office at the front entry and present your ticket again and photo ID and your Youth wristband will be removed and replaced with an Adult wristband for the remaining days of the festival.

Will tickets sell out?

Possibly! We have fewer tickets available this year so get in early to avoid disappointment and save yourself some cash.

Do you offer Laybys/Payment Plans for tickets?

Yes we do!

Moshtix is affiliated with Latitude Pay – all details can be found on the page where you select your ticket types.

Ticket Concessions & Discounts

Do local residents get a discount?

Kings Beach residents who live in a specific event zone area offered a local resident price. Eligible residents are contacted directly in September.

For further information and to check eligibility please email: info@caloundramusicfestival.com.au

Do Students get a discount?

There is no “Student Discount”. We offer a discounted ticket for Youth aged 13-17 years. We aim to keep our festival ticket prices as low as possible and provide discounts on the First Release and Second Release Tickets.

We encourage students to join our Volunteer Team – to find out more visit our Volunteer page.

Do Pension Card Holders get a discount?

Yes, if you are the holder of a current ‘Pension Concession Card’ you may purchase a Pension Concession ticket.

Please remember to bring your Pension Concession Card to the festival to redeem your ticket otherwise you will have to pay to upgrade to a full priced ticket.

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I have a Companion Card, how do I access carer tickets?

Please Submit a Request via Moshtix’s website to purchase your ticket and be issued with a free Companion Ticket.

For all details on Caloundra Music Festival’s Companion Card Program please click here.

For more information on obtaining a Queensland Companion Card, please click here.

Kings Club

Will the Piano Bar Stage feature this year?

There is no stage in the Kings Club this year. 

Visit the Kings Club page for more info. 

Can I bring my children into the Kings Club?

The Kings Club is exclusively for 18yrs+.

Kids are not permitted into the Kings Club at any time.

Using your Ticket

Where can I find my ticket email?

Tickets are sent from email address notifications@moshtix.com.au.

If you are experiencing difficulties with purchasing a ticket or the ticketing page, visit the Moshtix website and Submit a Request. If you know your Order Number please include in your message.

Can I change the name on my ticket?

Yes you can. This is called a ticket re-issue.

How you do this depends on how you purchased your tickets through Moshtix:

If you set up or have a Moshtix account – log in to your Moshtix account and follow prompts to change ticket name.

If you purchased tickets as a guest at Moshtix checkout – you will need to create a Moshtix account by clicking the link on the ticket email you received, then follow the prompts to change the name on the ticket.

For further assistance please contact visit the Moshtix website and Submit a Request. Please include your Order Number to speed up the process. 

How do I download my E-tickets?

Tickets will be automatically emailed to the email address you have provided.  Keep this email in a safe place. Before you think about printing, try think of the environment first.  If you have a smart phone there is no need to print your tickets, you can show them on your phone to gain entry.  If all else fails, please visit the Moshtix website and Submit a Request. If you know your Order Number please include in your message.

How do I print my E-ticket/s in hard copy?

Before you print, think of the environment first. If you have a smart phone there is no need to print your tickets, you can show them on your phone to gain entry.
However, if you need to print your tickets, use a good quality printer to ensure that the barcode prints properly. Black and white or colour is acceptable.

How do I use my E-ticket to gain entry to the event?

On the day of the event simply take your e-ticket/s with you as you would for any event ticket. Please present your e-ticket for scanning on arrival at the entry gate.

Each person who has a ticket to the festival is required to have their own ticket when attending the event.
Identification must be carried by all ticket holders with their name matching the name on the ticket.

If you are a pension card-holder, child or youth ticket you will be asked to provide appropriate ID.
Do not give copies of your e-ticket to others. Entry will be denied if a duplicate ticket is presented for scanning at entry. Treat an e-ticket like cash.

I have purchased a ticket but now want to UPGRADE to a Kings Club ticket. How do I do this?

To upgrade your ticket visit the Moshtix website and Submit a Request

Please include your Order Number in the message. 

I need to change the TYPE of ticket I purchased. How do I do this?

If you need to change your ticket type (ie you purchased Pension Card Holder instead of Adult), please visit the Moshtix website and Submit a Request. Please include your Order Number in your message.

I bought a ticket on Gumtree/Ebay, can I use it?

No. We suggest you contact the seller and ask for a refund.

We cannote guarantee that the ticket you have is the ONLY copy of the ticket out there.

If a ticket is purchased from a third party and does not scan at the gate, we cannot admit you and we cannot help you.

Moshtix is the official ticketing service for CMF. Any tickets purchased through unauthorised sales channels may be seized or cancelled without refund or exchange and the bearer of the ticket may be denied admission. Unauthorised sales channels include Viagogo, eBay, Facebook and Gumtree.

I can no longer attend, can I get a refund on my ticket?

Sorry, no refunds. As part of the terms and conditions of purchasing the ticket, no refunds are issued.

You can however pass your ticket onto a friend or family member. If you choose to do this, you MUST change the name on the ticket to the person who will be using it.

To do this, please refer to “How do I change the name on my ticket”

I have another ticketing question not answered here..

Please visit the Moshtix website and Submit a Request. If you have an Order Number please include in your message.

Getting To The Festival

What are the details of the Park & Ride shuttle bus service?

Click here to visit the Getting Here page with all the latest information on the Park & Ride shuttle. 

Can I Park at Kings Beach Park?

There is no public parking available at Kings Beach Park. Catching transport or walking from your accommodation is recommended if possible, or take advantage of the FREE Shuttle Bus Service.

Cycling to the festival is also another great alternative. Bring a lock and use the bike racks near the Main Entry. 

For more information on travelling to the festival, visit the Getting Here page. 

 

At The Festival

Is the site accessible for people with a disability?

Yes the site is fully accessible. For a full list of accessibility information, please visit our Accessibility Page. See the Festival Map for locations of accessible viewing platforms and toilets (available closer to the event). 

We encourage people with special needs to get in touch with us prior to the event so we can provide any information required. Email info@caloundramusicfestival.com

Is there anything I need to know about entry to the festival?

Please have a squiz at our Entry Terms & Conditions before you arrive. 

 

Do I need to bring cash or card?

The festival is CASHLESS so you need to bring your debit or credit card. The exception to this is some food vendors who will accept cash payments. 

With no cash to handle, this helps our bars and services process transactions quickly, meaning more time for you to enjoy the music.

Diners and American Express cards are not accepted.

If you don’t have a debit or credit card you can purchase a prepaid credit card at your local supermarket, post office or major retailer. Simply buy a card that has the dollar value that suits you.

Do I have to wear a wristband?

Yes, everyone within the festival venue needs to wear their wristband at all times.

On entry to the festival, your ticket will be exchanged for a wristband.  This wristband will act as your pass out and is proof of your ticket purchase, so you must wear it at all times.  Please note the wristband is not transferable, non-refundable and not replaceable – it becomes invalid if tampered or broken.

If you have an exceptional circumstance that requires your wristband to be removed for any period of time then you must organize this with the Ticket Booth prior to removing your wristband!

What should I bring?
  • Empty re-usable water bottle (no glass) – there will be plenty of places to fill up.
  • Sun protection! Hat, shirt and sunscreen.
  • Your kids! The Caloundra Music Festival provides a very family-friendly atmosphere and there is something for all ages, so bring them along.
  • Photo ID – you must present your ID on entry to the festival to validate age for the purpose of concessions and entry to licensed areas.
  • Medication – there will be First Aid services for emergencies, but bring any medications/treatments you might require if you suffer from a serious illness or condition, such as epilepsy or asthma.
  • Remember to include your contact details on any medication.
  • Wet-weather gear – a little bit of rain won’t stop the festival!
  • Your Eftpos, credit or debit card. The festival is cashless in 2021!
What should I leave at home?
  • Air horns, musical instruments, loud hailers and whistles
  • Alcohol and drugs
  • Animals (services animals are welcome)
  • Any item that could be used as a weapon
  • Any item that may restrict viewing
  • Audio recorders, drones, camera tripods, selfie-sticks and prfessional camers that do not have media approval
  • Pull wagons, trolleys, skateboards, rollerblades/skate, scooter & bicycles all need to be left outside the venue
  • Commercial brand take away food or beverage
  • Frisbees, balloons and balls
  • Fireworks or flares
  • All drinks (empty water bottles permitted)
  • Glass or ceramic items, including water bottles
  • Large and/or hard containers (including eskies)
  • Laser lights
  • Umbrellas and shade structures
  • Unauthorised advertising material or flyers
  • Any other object that may interfere with the festival, the comfort and/or safety of patrons or any item Festival Management considers inappropriate. 
Can I bring my camera?

Standard, non-professional cameras, mobile phones and tablets are fine to bring to the festival.

Video cameras, audio recorders, GoPros, drones, selfie-sticks, tripods and professional camers are not. If you bring any of these in you risk them being confiscated. 

Is there a cloak room?

Yes there will be a cloak room service available, located at the main entry. 

The price is $15 per day. Electronic payment only. 

Please ensure you collect all your items before the main gate closes each night! 

Can I bring food or drink into the festival?

No beverages of any type are allowed to be brought into the festival site.  Empty bottles (no glass or ceramic) are permissible for use at the water refill stations.

You may bring food into the festival in a small soft esky.  However if you choose to bring a bag or soft esky please note this will be searched for security purposes.

Please ensure that anything you bring is either in paper or plastic containers – no glass is permitted.

Please note hard eskys are not permitted.

Can I buy food at the festival?

Yes. There will be a great range of food and drink on offer from food vendors, as well as the many restaurants and cafes around Kings Beach.

Can I drink alcohol at the festival?

There are  licensed bars within the festival venue, along with a licensed Kings Club bar.

You must be 18+ to enjoy an alcoholic beverage – please ensure you bring along a valid and current photo ID (a passport, license or proof of age card).

All alcoholic drinks must be kept within the designated licensed areas.

Can I pay with cash at the Bars?

NO!

Bars will ONLY accept Eftpos Transactions. You can quickly pay using your debit card, credit card or phone pay. 

Simply Swipe or Tap & Go for a speedy service experience!

I don't want to use my debit or credit card at the bar, how can I purchase a drink?

All Bars will ONLY accept Eftpos Transactions.

If you do not have a valid debit or credit card to use at the festival we would like to offer these suggestions:

  • Purchase a pre-loaded debit/credit card, for example: Australia Post Load & Go Card or Visa Pre-paid Gift Card or Visa/Mastercard Gift Cards from any major retailer or supermarket.
  • Setup Apple Pay on your Iphone or Google Pay on your Android / Windows device.
  • Are you coming with a friend? Can you load their card up with your cash?
Is there phone coverage at the festival?

There is mobile phone coverage at Kings Beach park. There is also a payphone available on Burgess Street, just east of the Kings Beach Tavern. 

Will First Aid be available?

First Aid services will be available within the festival site.

If you are feeling unwell or have hurt yourself, please head to the First Aid area for assistance. See festival map for locations.

Is there a lost property area?

Please hand in any lost property to the Customer Service tent or Cloakroom.

If you have lost something, you can report it to our Cloakroom Vollies, a register is kept of all Lost and Found items! Collection of all Lost Items will be from the Cloakroom.

If you don’t realise until after the festival, contact us at info@caloundramusicfestival.com or call 07 5475 7272 and give a detailed description as well as your contact details to Sunshine Coast Councils Customer contact team.  If we have it, we’ll return it to you.

Anything I need to know about bringing kids?

Children under 1 year receive free entry.

Children between 1 – 12 years are eligible for the discounted child tickets.  See ticket page for prices and conditions.

If you look like you might be older than 12, you’ll need to bring ID (a passport, birth certificate) to prove your age.  The Caloundra Music Festival is an all-ages event – if you are 12 or under you must be accompanied by a legal guardian (ie a parent or someone who your parents have given permission to be responsible for you) at all times.

To check out the groovy activities and attractions available for the kids visit our Funky Forest page!

Youth (13 – 17years) must be enter / re-enter the festival with a responsible adult. 

CHILD SAFETY TIPS:

Kids love Caloundra Music Festival and often take off to explore something super exciting that’s caught their eye! Here are a few ideas to help us reunite you with your child should you become separated:

  • Take a photo of your child as you enter the festival each day. This allows us to know exactly what they are wearing and ensures that you have a current photo!
  • Make sure you have your mobile number written on your Childs’ wristband. This saves a lot of time trying to get your name from an upset little human!
  • Either you or a known person should stay in the spot where you last saw your child. Generally kids will come wandering back looking for you!
  • Arrange a meeting spot, somewhere that your child will remember and feel safe going to. (This may also be useful for significant others!)
  • Report your missing child immediately to the closest security, police or at the Patron Services Tent.
Will there be camping?

Yes there sure is – visit the Camping Tickets page for full details. 

COVID-19 Related

What happens if the festival cannot go ahead?

If restrictions due to Queensland Health directives (e.g. lockdowns) mean that the festival cannot go ahead, the event will not be postponed to a new date in 2021. Tickets will automatically be transferrred to the 2022 event. Patrons will then have the choice to request a refund. Visit the Terms and Conditions for all information. 

I'm in an area where travel to/from the Sunshine Coast is currently restricted, what do I do?

Moshtix will contact all ticket purchasers from states where travel is restricted (including NSW, VIC and WA) 14 days out from the festival.  The email will detail how to obtain a refund.

If someone you purchased a ticket for lives or is in a location where travel to/from Caloundra is restricted via Government direction or the situation is still unclear, you can request a refund. To do this, Submit a Request via Moshtix Support page.

Terms and Conditions here for your information.

Can we dance at the festival?

Yes! Currently you will be able to dance in a specified area. 

If Queensland Health introduces new restrictions that mean dancing at outdoor events is not permitted then this may change. We will udpate everyone via socials and also on site at the event if this is the case. 

Artists 2021

Artist Program 2021

Past Festivals

Kings Club

Camping

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Funky Forest

Food Stalls

Local Limelight Award

Kings Beach Tavern After-Party

Welcome

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Getting Here

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Park, Road & Carpark Closures

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Camping Tickets