FAQs

GATE OPENING TIMES 

TICKET BOOTH (Box Office) HOURS

All Artists have now been announced!

You can check out their playing days here.

Previous years’ Artists can be viewed on our Past Festivals page.

Follow us on Facebook and Instagram for any updates!

Artist playing days are available now!

The program is available now, view it HERE

The Festival APP is available now! Go to the Festival APP page for the download links.

Yes! Check out the Merch Page.

CMF is constantly reviewing the inclusion of market stalls within the Festival site. There are a limited number of spaces available in the Funky Forest however preference will be given to stalls that offer an interactive activity/workshop for Children.

If you are interested in applying as a Market Stall please complete the Vendor application form, however please be aware should there is no guarantee that we will proceed with Market Stalls.

Vendor Applications for 2023 are CLOSED.

Vendor applications for 2023 are CLOSED.

Artist applications for 2023 are now CLOSED.

Follow us on Facebook and Instagram for all updates.

Second Release Tickets are on sale now. Check out the Festival Tickets page for prices.

Oztix offers check out as a guest or user.

If you’d like to set up an account head over to the Oztix Website.

If you don’t have a credit card you have a few options…

• Pay with Zip Pay
• Get a friend to purchase your tickets on their credit/debit card
• Purchase a prepaid credit card at your local supermarket, post office or major retailer. Simply buy a card that has the dollar value that suits you!

Youth Tickets MUST be purchased at the same time as an Adult Ticket (upto 4 Youth Tickets per Adult Ticket)

If you have already purchased your Adult Ticket but need to add a Youth Ticket please contact Oztix. You will need to provide them with your existing Order Number. 

Contact Oztix HERE

NOTE: As per Entry Terms and Conditions:

25. Youths (13 – 17 years old) can only enter the Venue with a responsible ticket-holding parent or adult guardian. Children (12 years old and under) must be accompanied by a responsible ticket-holding parent or adult guardian at all times. There is a maximum of 4 youths or children who can enter with a single responsible adult.

For all available ticket options visit the Ticket Types & Prices page.

If you are purchasing a Weekend ticket and will be turning 18 during the three days of CMF, then you will need to purchase an Adult ticket.

On the Friday you will receive a Youth wristband, then on your birthday (Sat or Sun) go back to the Box Office at the front entry and present your ticket again and photo ID and your Youth wristband will be removed and replaced with an Adult wristband for the remaining days of the festival.

Possibly!

Yes we do!

Oztix offers Zip Pay as a payment option!

There is no “Student Discount”. We offer a discounted ticket for Youth aged 13-17 years. We aim to keep our festival ticket prices as low as possible and provide discounts on the First Release and Second Release Tickets.

We encourage students to join our Volunteer Team – to find out more visit our Volunteer page.

Yes, if you are the holder of a current ‘Pension Concession Card’ you may purchase a Pension Concession ticket.

Please remember to bring your Pension Concession Card to the festival to redeem your ticket otherwise you will have to pay to upgrade to a full priced ticket.

Purchase your ticket and then contact Oztix to be issued with a free Companion Ticket. Note: Proof of Companion Card is required. 

For all details on Caloundra Music Festival’s Companion Card Program please click here.

For more information on obtaining a Queensland Companion Card, please click here.

The Kings Club is exclusively for 18yrs+.

Kids are not permitted into the Kings Club at any time.

Festival Tickets do not need to be named this year! 

Please note that Adult & Youth will need to show Proof of Age ID at the entry gates to receive their wristbands.

There are a number of different delivery modes:

• eTicket (QR Barcoded Electronic Ticket): This is where Oztix emails you an eTicket as a PDF attachment to your order confirmation email. You can display the ticket barcode onto your mobile phone, just make sure you have turned up the brightness on your phone display. It is fine to separate barcodes, if people using the eTickets wish to arrive at different times, please ensure that you have one barcode per person as each QR barcode is scanned as an individual ticket upon entry to the event.
• SMS (QR Barcoded Electronic Ticket): This is where Oztix sends you an eTicket as an SMS. You will need to display the ticket barcode onto your mobile phone, just make sure you have turned up the brightness on your phone display. It is fine to separate barcodes, if people using the eTickets wish to arrive at different times, please ensure that you have one barcode per person as each QR barcode is scanned as an individual ticket upon entry to the event.

Before you print, think of the environment first. If you have a smart phone there is no need to print your tickets, you can show them on your phone to gain entry.
However, if you need to print your tickets, use a good quality printer to ensure that the barcode prints properly. Black and white or colour is acceptable.

On the day of the event simply take your e-ticket/s with you as you would for any event ticket. Please present your e-ticket for scanning on arrival at the entry gate.

Each person who has a ticket to the festival is required to have their own ticket when attending the event. Proof of age Identification must be carried by all Adult & Youth ticket holders.

If you are a pension card-holder you will be asked to provide appropriate ID.
Do not give copies of your e-ticket to others. Entry will be denied if a duplicate ticket is presented for scanning at entry. Treat an e-ticket like cash.

Visit Oztix Customer Support and complete the Contact Form.

Alternatively, you can contact Oztix on 1300 762 545, operating hours are Monday to Friday 8:30am-5:00pm AEST.

Visit Oztix Customer Support and complete the Contact Form.

Alternatively, you can contact Oztix on 1300 762 545, operating hours are Monday to Friday 8:30am-5:00pm AEST.

No. We suggest you contact the seller and ask for a refund.

We cannote guarantee that the ticket you have is the ONLY copy of the ticket out there.

If a ticket is purchased from a third party and does not scan at the gate, we cannot admit you and we cannot help you.

Oztix does not support tickets purchased via any 3rd party. Purchasing tickets from any 3rd party is discouraged and you do so at your own risk. Oztix accepts no responsibility for issues which arise as result of ticket purchases from any 3rd parties. Oztix recommends you always purchase tickets from authorised ticket agents and not resellers. We cannot verify the authenticity of tickets purchased via any other channel other than the Oztix ticketing system. We recommend reselling your tickets via Tixel, the authorised and safe resale platform.

Sorry, no refunds. As part of the terms and conditions of purchasing the ticket, no refunds are issued.

If you cannot attend an event for legitimate reasons we recommend reselling your tickets via Tixel, the authorised and safe resale platform Tixel.

Visit Oztix Customer Support and complete the Contact Form.

Alternatively, you can contact Oztix on 1300 762 545, operating hours are Monday to Friday 8:30am-5:00pm AEST.

Thanks to Translink and Councils ThinkChange Program you can now show your Caloundra Music Festival ticket and RIDE FOR FREE* on all Translink Rail Services (excluding airtrain) to get you to and from the festival. (conditions apply – check out the Translink Caloundra Music Festival Event Page for full details)

Landsborough is the closest station to Caloundra – it is just over 20km to the festival site from the station. You can then catch a connecting bus to the Caloundra Bus Interchange. You can use the Translink Journey Planner for existing services.

Important: Please check timetables to ensure you know when the last train leaves Landsborough each day.
For train timetables, please contact Translink on 131 230.

We are currently looking into the viability of running a special charter service from the festival site to Caboolture Train Station each night of the festival – please register your interest HERE if you would use this service.

There is no public parking available at Kings Beach Park. Catching transport or walking from your accommodation is recommended if possible, or take advantage of the FREE public transport or Park n Ride services.

Check out the GETTING HERE page for all your travel options.

There are mulitiple road closures around the festival site – you can check out all the road closure information HERE

Park n Ride locations are at Caloundra Transit Centre, Caloundra High School & Caloundra Primary School

Check out the GETTING HERE page for all the details

Thanks to Council’s ‘ThinkChange Program’ we are excited to welcome back Vark’s Valet. Check out the Bikers Valet page for all the details of operating times, available services and special promotions!

Yes the site is fully accessible. For a full list of accessibility information, please visit our Accessibility Page.

See the Festival Map for locations of accessible viewing platforms and toilets.

We encourage people with special needs to get in touch with us prior to the event so we can provide any information required. Email: calolundramusicfestival@sunshinecoast.qld.gov.au

Please have a squiz at our Entry Terms & Conditions before you arrive.

The festival is CASHLESS so you need to bring your debit or credit card. The exception to this is some food vendors who will accept cash payments.

With no cash to handle, this helps our bars and services process transactions quickly, meaning more time for you to enjoy the music.

Diners and American Express cards are not accepted.

If you don’t have a debit or credit card you can purchase a prepaid credit card at your local supermarket, post office or major retailer. Simply buy a card that has the dollar value that suits you.

Yes, everyone within the festival venue needs to wear their wristband at all times.

On entry to the festival, your ticket will be exchanged for a wristband.  This wristband will act as your pass out and is proof of your ticket purchase, so you must wear it at all times.  Please note the wristband is not transferable, non-refundable and not replaceable – it becomes invalid if tampered or broken.

If you have an exceptional circumstance that requires your wristband to be removed for any period of time then you must organize this with the Ticket Booth prior to removing your wristband!

• Empty re-usable water bottle up to 1.5L (no glass) – there will be plenty of places to fill up.
• Sun protection! Hat, shirt and sunscreen.
• Your kids! The Caloundra Music Festival provides a very family-friendly atmosphere and there is something for all ages, so bring them along.
• Photo ID – you must present your ID on entry to the festival to validate age for the purpose of concessions and entry to licensed areas.
• Medication – there will be First Aid services for emergencies, but bring any medications/treatments you might require if you suffer from a serious illness or condition, such as epilepsy or asthma.
• Remember to include your contact details on any medication.
• Wet-weather gear – a little bit of rain won’t stop the festival!
• Your Eftpos, credit or debit card. The festival is cashless in 2023!

• Air horns, musical instruments, loud hailers and whistles
• Alcohol and drugs
• Animals (services animals are welcome)
• Any item that could be used as a weapon
• Any item that may restrict viewing
• Audio recorders, drones, camera tripods, selfie-sticks and professional cameras that do not have media approval
• Pull wagons, trolleys, skateboards, rollerblades/skate, scooter & bicycles all need to be left outside the venue
• Commercial brand take away food or beverage
• Frisbees, balloons and balls
• Fireworks or flares
• All drinks (empty water bottles permitted)
• Glass or ceramic items, including water bottles
• Large and/or hard containers (including eskies)
• Laser lights
• Umbrellas and shade structures
• Unauthorised advertising material or flyers
• Any other object that may interfere with the festival, the comfort and/or safety of patrons or any item Festival Management considers inappropriate.

Standard, non-professional cameras, mobile phones and tablets are fine to bring to the festival.

Video cameras, audio recorders, GoPros, drones, selfie-sticks, tripods and professional camers are not. If you bring any of these in you risk them being confiscated.

Cameras will be considered professional if it is over 250mm in strength and/or has a detachable lens.

Yes there will be a cloak room service available, located at the main entry.

The price is $15 per day. Electronic payment only.

Please ensure you collect all your items before the main gate closes each night!

No beverages of any type are allowed to be brought into the festival site.  Empty bottles (no glass or ceramic) are permissible for use at the water refill stations.

You may bring food into the festival in a small soft esky.  However if you choose to bring a bag or soft esky please note this will be searched for security purposes.

Please ensure that anything you bring is either in paper or plastic containers – no glass is permitted.

Please note hard eskys are not permitted.

Yes. There will be a great range of food and drink on offer from food vendors, as well as the many restaurants and cafes around Kings Beach.

There are  licensed bars within the festival venue, along with a licensed Kings Club bar.

You must be 18+ to enjoy an alcoholic beverage – please ensure you bring along a valid and current photo ID (a passport, license or proof of age card).

All alcoholic drinks must be kept within the designated licensed areas.

NO!

Bars will ONLY accept Eftpos Transactions. You can quickly pay using your debit card, credit card or phone pay. 

Simply Swipe or Tap & Go for a speedy service experience!

All Bars will ONLY accept Eftpos Transactions.

If you do not have a valid debit or credit card to use at the festival we would like to offer these suggestions:

• Purchase a pre-loaded debit/credit card, for example: Australia Post Load & Go Card or Visa Pre-paid Gift Card or Visa/Mastercard Gift Cards from any major retailer or supermarket.
• Setup Apple Pay on your Iphone or Google Pay on your Android / Windows device.
• Are you coming with a friend? Can you load their card up with your cash?

There is mobile phone coverage at Kings Beach park. There is also a payphone available on Burgess Street, just east of the Kings Beach Tavern. 

First Aid services will be available within the festival site.

If you are feeling unwell or have hurt yourself, please head to the First Aid area for assistance. See festival map for locations.

Please hand in any lost property to the Customer Service tent or Cloakroom.

If you have lost something, you can report it to our Cloakroom Vollies, a register is kept of all Lost and Found items! Collection of all Lost Items will be from the Cloakroom.

If you don’t realise until after the festival, contact us at caloundramusicfestival@sunshinecoast.qld.gov.au or call 07 5475 7272 and give a detailed description as well as your contact details to Sunshine Coast Councils Customer contact team.  If we have it, we’ll return it to you.

Children under 1 year receive free entry.

Children between 1 – 12 years are eligible for the discounted child tickets.  See ticket page for prices and conditions.

If you look like you might be older than 12, you’ll need to bring ID (a passport, birth certificate) to prove your age.  The Caloundra Music Festival is an all-ages event – if you are 12 or under you must be accompanied by a legal guardian (ie a parent or someone who your parents have given permission to be responsible for you) at all times.

To check out the groovy activities and attractions available for the kids visit our Funky Forest page!

Youth (13 – 17years) must enter / re-enter the festival with a responsible adult.

CHILD SAFETY TIPS:

Kids love Caloundra Music Festival and often take off to explore something super exciting that’s caught their eye! Here are a few ideas to help us reunite you with your child should you become separated:

• Take a photo of your child as you enter the festival each day. This allows us to know exactly what they are wearing and ensures that you have a current photo!
• Make sure you have your mobile number written on your Childs’ wristband. This saves a lot of time trying to get your name from an upset little human!
• Either you or a known person should stay in the spot where you last saw your child. Generally kids will come wandering back looking for you!
• Arrange a meeting spot, somewhere that your child will remember and feel safe going to. (This may also be useful for significant others!)
• Report your missing child immediately to the closest security, police or at the Patron Services Tent.