FAQs

Festival Information

What Date is the Festival?

The festival runs from Friday 1 October until Sunday 3 October 2021.

When will the artists be announced?

2021 Artists will be announced in late June.

Previous years’ Artists can be viewed on our Past Festivals page.

Follow us on Facebook and Instagram for any updates!

When will the artist playing schedule be released?

Playing days for each artist will be released in late June.

The full program of artist playing times will be released August.

This schedule will also be available on our CMF App. Available on both Android and Iphone devices. Available soon.

What time do the gates and ticket booth open?

GATE OPENING TIMES

Main Entrance
Friday 1 October 12:00noon – 10:15pm
Saturday 2 October 12:00noon – 10:15pm
Sunday 3 October 12:00noon – 10.15pm

 

TICKET BOOTH (Box Office) HOURS

Edmund St
Friday 1 October 10am – 9.30pm
Saturday 2 October 10am – 9.30pm
Sunday 3 October 10am – 9.30pm

Getting Involved

I'd love to be involved! Can I volunteer at the festival?

Yes you sure can! Visit the Volunteers page for more information. 

Can I have a Market Stall at the festival?

CMF is constantly reviewing the inclusion of market stalls within the Festival site. There are a limited number of spaces available in the Funky Forest however preference will be given to stalls that offer an interactive activity/workshop for Children.

If you are interested in applying as a Market Stall please complete the Vendor application form, however please be aware should there is no guarantee that we will proceed with Market Stalls.

Vendor Applications will open in July. 

Can I have a Food Stall at the festival?

Vendor applications will open in July. 

I'm in a wicked band! Can I get a gig at CMF?

Artist applications for 2021 are now closed.

Follow us on Facebook and Instagram for 2022 artist applications

Tickets

When do tickets go on sale?

Tickets on sale 9am Wednesday 23 June. 

Follow us on Facebook and Instagram for all ticket updates.

How much are tickets?

Visit the Ticket Types & Prices page for details.

How do I register on the ticketing page?

Moshtix offers check out as a guest or user.

If you’d like to set up an account head over to Moshtix website. 

But I don't have a credit card, what can I do?

If you don’t have a credit card you have a few options…

  • Get a friend to purchase your tickets on their credit/debit card
  • Purchase a prepaid credit card at your local supermarket, post office or major retailer. Simply buy a card that has the dollar value that suits you! 
  • Buy your tickets with cash at the festival gate – unless sold out
If I can't make Friday, can I purchase just a Satuday/Sunday ticket?

For all available ticket options visit the Ticket Types & Prices page.

I am 17 but will be turning 18 during the festival, what ticket do I purchase?

If you are purchasing a Weekend ticket and will be turning 18 during the three days of CMF, then you will need to purchase an Adult ticket.

On the Friday you will receive a Youth wristband, then on your birthday (Sat or Sun) go back to the Box Office at the front entry and present your ticket again and photo ID and your Youth wristband will be removed and replaced with an Adult wristband for the remaining days of the festival.

Will tickets sell out?

Possibly! We have fewer tickets available this year so get in early to avoid disappointment and save yourself some cash.

Do you offer Laybys/Payment Plans for tickets?

Yes we do! 

Moshtix is affiliated with Latitude Pay – all details can be found on the page where you select your ticket types. 

Ticket Concessions & Discounts

Do local residents get a discount?

Kings Beach residents who live in a specific event zone area offered a local resident price. Eligible residents are contacted directly in August. 

For further information and to check eligibility please email: info@caloundramusicfestival.com.au

Do Students get a discount?

There is no “Student Discount”. We offer a discounted ticket for Youth aged 13-17 years. We aim to keep our festival ticket prices as low as possible and provide discounts on the First Release and Second Release Tickets.

We encourage students to join our Volunteer Team – to find out more visit our Volunteer page.

Do Pension Card Holders get a discount?

Yes, if you are the holder of a current ‘Pension Concession Card’ you may purchase a Pension Concession ticket.

Please remember to bring your Pension Concession Card to the festival to redeem your ticket otherwise you will have to pay to upgrade to a full priced ticket.

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I have a Companion Card, how do I access carer tickets?

Please contact Moshtix to purchase your ticket and be issued with a free Companion Ticket.

For all details on Caloundra Music Festival’s Companion Card Program please click here.

For more information on obtaining a Queensland Companion Card, please click here.

Kings Club

Will the Piano Bar Stage feature this year?

There is no stage in the Kings Club this year. 

Visit the Kings Club page for more info. 

Can I bring my children into the Kings Club?

The Kings Club is exclusively for 18yrs+.

Kids are not permitted into the Kings Club at any time.

Using your Ticket

Where can I find my ticket email?

If you are experiencing difficulties with purchasing a ticket or the ticketing page, please contact Moshtix

Can I change the name on my ticket?

Yes you can. This is called a ticket re-issue.

How you do this depends on how you purchased your tickets through Moshtix:

If you set up or have a Moshtix account – log in to your Moshtix account and follow prompts to change ticket name.

If you purchased tickets as a guest at Moshtix checkout – you will need to create a Moshtix account by clicking the link on the ticket email you received, then follow the prompts to change the name on the ticket.

For further assistance please contact Moshtix

How do I download my E-tickets?

Tickets will be automatically emailed to the email address you have provided.  Keep this email in a safe place. Before you think about printing, try think of the environment first.  If you have a smart phone there is no need to print your tickets, you can show them on your phone to gain entry.  If all else fails, please contact Moshtix

How do I print my E-ticket/s in hard copy?

Before you think about printing, try think of the environment first. If you have a smart phone there is no need to print your tickets, you can show them on your phone to gain entry.
However, if you need to print your tickets, use a good quality printer to ensure that the barcode prints properly. Black and white or colour is acceptable.

How do I use my E-ticket to gain entry to the event?

On the day of the event simply take your e-ticket/s with you as you would for any event ticket. Please present your e-ticket for scanning on arrival at the entry gate.

Each person who has a ticket to the festival is required to have their own ticket when attending the event.
Identification must be carried by all ticket holders with their name matching the name on the ticket.

If you are a pension card-holder, child or youth ticket you will be asked to provide appropriate ID.
Do not give copies of your e-ticket to others. Entry will be denied if a duplicate ticket is presented for scanning at entry. Treat an e-ticket like cash.

I have purchased a ticket but now want to UPGRADE to a Kings Club ticket. How do I do this?

To upgrade your ticket please contact Moshtix. 

I need to change the TYPE of ticket I purchased. How do I do this?

If you need to change your ticket type (ie you purchased Pension Card Holder instead of Adult), please contact Moshtix

I bought a ticket on Gumtree/Ebay, can I use it?

No. We suggest you contact the seller and ask for a refund.

We cannote guarantee that the ticket you have is the ONLY copy of the ticket out there.

If a ticket is purchased from a third party and does not scan at the gate, we cannot admit you and we cannot help you.

Moshtix is the official ticketing service for CMF. Any tickets purchased through unauthorised sales channels may be seized or cancelled without refund or exchange and the bearer of the ticket may be denied admission. Unauthorised sales channels include Viagogo, eBay, Facebook and Gumtree. 

I can no longer attend, can I get a refund on my ticket?

Sorry, no refunds. As part of the terms and conditions of purchasing the ticket, no refunds are issued.

You can however pass your ticket onto a friend or family member. If you choose to do this, you MUST change the name on the ticket to the person who will be using it.

To do this, please refer to “How do I change the name on my ticket”

I have another ticketing question not answered here..

Please contact Moshtix for all ticketing queries. 

At The Festival

Is the site accessible for people with a disability?

Yes the site is fully accessible. For a full list of accessibility information, please visit our Accessibility Page. See the Festival Map for locations of accessible viewing platforms and toilets (available closer to the event). 

We encourage people with special needs to get in touch with us prior to the event so we can provide any information required. Email info@caloundramusicfestival.com

Is there anything I need to know about entry to the festival?

Please have a squiz at our Entry Terms & Conditions before you arrive. 

 

Do I need to bring cash or card?

The majority of the festival is CASHLESS so you need to bring your debit or credit card.

With no cash to handle, this helps our bars and services process transactions quickly, meaning more time for you to enjoy the music.

Diners and American Express cards are not accepted.

If you don’t have a debit or credit card you can purchase a prepaid credit card at your local supermarket, post office or major retailer. Simply buy a card that has the dollar value that suits you. 

Do I have to wear a wristband?

Yes, everyone within the festival venue needs to wear their wristband at all times.

On entry to the festival, your ticket will be exchanged for a wristband.  This wristband will act as your pass out and is proof of your ticket purchase, so you must wear it at all times.  Please note the wristband is not transferable, non-refundable and not replaceable – it becomes invalid if tampered or broken.

If you have an exceptional circumstance that requires your wristband to be removed for any period of time then you must organize this with the Ticket Booth prior to removing your wristband!

What should I bring?
  • Empty re-usable water bottle – there will be plenty of places to fill up. 
  • Sun protection! Hat, shirt and sunscreen.
  • Your kids! The Caloundra Music Festival provides a very family-friendly atmosphere and there is something for all ages, so bring them along. 
  • Photo ID – you must present your ID on entry to the festival to validate age for the purpose of concessions and entry to licensed areas.
  • Medication – there will be First Aid services for emergencies, but bring any medications/treatments you might require if you suffer from a serious illness or condition, such as epilepsy or asthma.
  • Remember to include your contact details on any medication.
  • Wet-weather gear – a little bit of rain won’t stop the festival!
  • Your Eftpos, credit or debit card. The festival is cashless in 2021! 
Can we dance at the festival?

We are not planning for the festival to be a seated event – so yes you will be able to dance in specified areas!

Will there be camping?

Yes – details coming soon.

Artists 2021

Artist Program 2021

Past Festivals

Kings Club

Camping

Photo Booth

Funky Forest

Merchandise

Food Stalls

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